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單項選擇題（）is software about the relation between the customer and the supplier in marketing.

A.CustomerRelationshipManagement（CRM）；

B.CustomerService ；；

C.Salesplanning ；；

D.Distributionchannel

1.單項選擇題If the goods is damaged or lost in the process of logistics, the shipper can（）to the carrier.

A.claim
B.ask for pay
C.sue
D.fight

2.單項選擇題（）is the function of loading goods in pallet and wrapping it.

A.package
B.Containerization
C.palletizing
D.sorting

3.單項選擇題（）is used to protect goods not to be deteriorated like food and medicine.

A.packaging
B.Green Packaging
C.Vacuum packaging
D.Special packaging

4.單項選擇題（）is the way to deliver goods for different shippers in the same truck, by the most economic route.

A.Joint Distribution
B.United Distribution
C.Multiple Delivery
D.Joint Delivery

5.單項選擇題（）is not a physical wall, but a lot of virtual data to protect the computer network.

A.Data wall
B.Data Channel
C.Data base
D.firewall