A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
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A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
A.LDAP
B.HTTP
C.AXL
D.JTAPI
最新試題
When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
Which three of the following are licensed Cisco CRS 4.0 software products?（）
The JTAPI provider is the IP address of the（）.
How does the CRS Server know that it has received an ASR-enabled contact? （）
Which should you check to verify that you have correct software product versions installed?（）