（）links the entire logistics process with customer.

（） is software to manage the relationship and communication between customers and suppliers.

Transport agencies include air and surface（）.

Door-to-door services refer to carriers（）goods in the shippers＇and consignees＇ warehouse.

（）is the Internet commerce designed for direct communications and commercial relationship between a firmand its end customer.

Containerization Call speed up the logistics process，such as（）.

（）is the process to handle returned goods,recycle useful materials and dispose waste goods.

Forklift truck is very convenient equipment for（）.

（）logistics is the management by computer and Extranet.

Freight forwarders purchase long distance service from（）carriers.