A.one language for both the CAD and the CSD
B.one language for the CAD and a different language for the CSD
C.two languages for the CAD and one language for the CSD
D.two languages for both the CAD and the CSD
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A.CiscoMIVR.log
B.CiscoMADM.log
C.CiscoMEDT.log
D.CiscoMCVD.log
A.The agent is logged in and is on the phone.
B.The agent is logged in but is not on the phone.
C.The supervisor is a participant in a phone call.
D.The supervisor is not a participant in a phone call.
E.The supervisor has barged in.
A.Premium only
B.Enhanced and Premium only
C.Standard, Enhanced, and Premium
D.Cisco Unified Contact Center Express does not support embedded internet browser
A.CRS Engine
B.recording
C.Cisco Agent Desktop
D.monitoring
E.Cisco Supervisor Desktop
A.database integration
B.prompt and collect
C.VoiceXML
D.opening and parsing HTTP and XML documents
E.PQ
F.E-mail Queuing
A.The workflow has ASR steps in it.
B.The contact is on an ASR Dialogue Group channel.
C.The contact is on a JTAPI Call Control Group channel.
D.The contact is on a Cisco Media Dialogue Group channel.
A.All activities fail over without any loss of data or dropping any calls.
B.All current agent calls are dropped.
C.All callers on active CTI ports are dropped.
D.The standby CRS Engine starts, processing new calls immediately.
A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator
C.identify resources and RM user and enter information about your LDAP
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources
A.Administration Guide
B.Release Notes
C.Software Center
D.Application Administration
E.Compatibility Matrices
F.patch availability
A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
最新試題
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
In a CRS cluster with Standby Servers, which of the following statements are true? （）
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
Which tool or interface is used to configure debug parameters for log files?（）
What level of control does a subflow have on the overall contact?（）
The JTAPI provider is the IP address of the（）.
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
How does the Extended Get Digit String step differ from the Get Digit String? （）