單項選擇題When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()

A.if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS 
B.if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C.if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D.if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS


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1.單項選擇題What happens when the CRS Engine fails in a High-Availability CRS deployment? ()

A.All activities fail over without any loss of data or dropping any calls. 
B.All current agent calls are dropped. 
C.All callers on active CTI ports are dropped. 
D.The standby CRS Engine starts, processing new calls immediately.

2.單項選擇題How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()

A.1
B.2
C.Depends upon the number of agents
D.Depends upon the locations of the CallManager clusters
E.Depends upon how many nodes are in the CallManager clusters

4.單項選擇題When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? ()

A.Wait until the node is completely installed to start installation on the next one. 
B.After you insert Disk 2. 
C.A dialog box, "It is now safe to start installing the next node," appears during the installation. 
D.After Windows OS is installed on the first node.

5.多項選擇題Which three are core server software components for IPCC Express?()

A.CRS Engine 
B.recording 
C.Cisco Agent Desktop 
D.monitoring 
E.Cisco Supervisor Desktop