單項(xiàng)選擇題What is the maximum number of agents supported for CCM co-resident installations?()

A.5  
B.10  
C.15  
D.20


您可能感興趣的試卷

你可能感興趣的試題

1.單項(xiàng)選擇題What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?  ()

A.orders for coresident deployments  
B.orders for adding more seats  
C.orders for upgrading from standard  
D.orders with less than five seats  
E.all orders require using the IPCC Express Configuration and Ordering Tool 

2.單項(xiàng)選擇題What tool is used to estimate the hardware server resources required for an IPCC Express deployment?()

A.IPC Resource Calculator  
B.CTI Port Calculator 
C.Configuration and Ordering Tool  
D.CRS Applications Administration  

3.單項(xiàng)選擇題What is the typical number of trunks in a Call Center?()

A.equal to half the number of IVR ports  
B.greater than the number of IVR ports plus the number of agent phones  
C.less than or equal to the number of IVR ports plus the number of agent phones  
D.twice the number of IVR ports plus the number of agent phones 

4.單項(xiàng)選擇題What formula do you use to calculate the number of Voice Gateway ports? ()

A.Erlang A  
B.Erlang B  
C.Erlang C  
D.IVR ports + agent phones  

5.單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?()

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  

最新試題

When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? ()

題型:?jiǎn)雾?xiàng)選擇題

How do you debug an application with an Accept step?()

題型:?jiǎn)雾?xiàng)選擇題

When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

題型:?jiǎn)雾?xiàng)選擇題

Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

題型:?jiǎn)雾?xiàng)選擇題

You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

題型:多項(xiàng)選擇題

How many skills may an agent have?()

題型:?jiǎn)雾?xiàng)選擇題

Which of the following CRS upgrades are allowed?()

題型:多項(xiàng)選擇題

Which three of the following are valid CRS deployment scenarios? ()

題型:多項(xiàng)選擇題

What can help expose problems with script logic or validity by simulating the execution of a script?()

題型:?jiǎn)雾?xiàng)選擇題

Which three are core server software components for IPCC Express?()

題型:多項(xiàng)選擇題