A.decreases the amount of flows
B.collects information about callers to agents
C.creates a framework for CRS Server status reporting
D.decreases latency through increased bandwidth on CRS Server
E.provides more efficient management of flows that are called by multiple other flows
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A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
最新試題
Which three of the following are licensed Cisco CRS 4.0 software products?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
Which should you check to verify that you have correct software product versions installed?（）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
How does the CRS Server know that it has received an ASR-enabled contact? （）
How many skills may an agent have?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
In a CRS cluster with Standby Servers, which of the following statements are true? （）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）