A.WrapUp Time
B.Service Level
C.Overflow CSQ
D.Agent Name
E.Automatic Work
F.CRS Application
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A.Common Service Queue
B.Competency Service Queue
C.Common Skill Queue
D.Contact Skill Queue
E.Contact Service Queue
F.Competency Skill Queue
A.resources
B.Skill Groups
C.competence levels
D.Resource Groups
A.Create Resource Groups
B.Create Skills
C.Assign Resource Groups and Skills to Agents
D.Create Contact Service Queues
E.Provision Remote Monitoring
F.Provision Agent-based Routing
A.15
B.20
C.25
D.30
E.40
F.50
A.15
B.20
C.25
D.30
E.40
F.50
最新試題
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?（）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
How many Team reports are available on the Cisco Supervisor Desktop?（）
What happens when the CRS Engine fails in a High-Availability CRS deployment? （）
Which three of the following are licensed Cisco CRS 4.0 software products?（）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
In a CRS cluster with Standby Servers, which of the following statements are true? （）
Which tool or interface is used to configure debug parameters for log files?（）