A.The agent is not ready.
B.The agent is not on a call.
C.The agent is an IP phone agent.
D.The agent is not in the team currently being viewed by the supervisor.
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A.to execute a specified method of a Java class
B.to reference a variable or invoke a method of a custom Java Object
C.to pass variables between two different workflows
D.to create an object for the purpose of executing methods on a remote computer
E.to get a reference to the Contact and Session states
F.to allow for arguments to be passed to a specified method
A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow
A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
最新試題
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?（）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
Which three of the following are valid CRS deployment scenarios? （）
How many Team reports are available on the Cisco Supervisor Desktop?（）
What formula do you use to compute the number of IVR ports?（）
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）
Which of the following is not a CRS Telephony or Media Subsystem?（）
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent? （）
What is the default filename for the component trace file?（）
Which of the following CRS upgrades are allowed?（）