A.The agent is not ready.  
B.The agent is not on a call.  
C.The agent is an IP phone agent.  
D.The agent is not in the team currently being viewed by the supervisor. 

A.to execute a specified method of a Java class  
B.to reference a variable or invoke a method of a custom Java Object  
C.to pass variables between two different workflows  
D.to create an object for the purpose of executing methods on a remote computer  
E.to get a reference to the Contact and Session states  
F.to allow for arguments to be passed to a specified method

A.Caller will receive network busy treatment.  
B.Caller will receive ringing treatment.  
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.  
D.An exception is raised, but the call is accepted and processed.  
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow

A.The variable can be used to pass data to and from subflows.  
B.The value for that variable can be supplied via Application Configuration in Application Administration.  
C.The value for that variable is defined by the calling application.  
D.The variable can be used in conditional steps.  
E.The variable can be used to pass data to and from VoiceXML applications.

A.2  
B.3  
C.4
D.5  
E.6  
F.Depends upon where the supervisors are located